Getting locked out of a Facebook business page can be a major headache, especially if you don’t have access to the associated email or don’t even remember what it was. But don’t worry, there are steps you can take to regain access. Here’s a detailed step-by-step process to help you get back in control of your page.
1. Identify the Admin
- Check if you’re an Admin on Any Other Account: If you have multiple Facebook accounts, check if any of them have admin access to the page.
- Contact Other Admins: If others have access, ask them to add you back as an admin.
2. Use Facebook’s Account Recovery Options
- Go to Facebook’s “Find Your Account” Page:
- Visit https://www.facebook.com/login/identify.
- Enter any email addresses, phone numbers, or full name associated with the account to search for it.
- Try Using a Trusted Contact:
- If you set up Trusted Contacts, ask them to help you regain access through Facebook’s Trusted Contact feature.
- Go to the Facebook login page and select “Forgotten account?”, then follow the prompts.
3. Recover Using Phone Number
- Try Logging in with Your Phone Number:
- If your phone number was linked to the account, enter it on the login page.
- Request a Password Reset:
- Use your phone number to request a password reset link.
4. Contact Facebook Support
- Report the Issue:
- Go to Facebook Business Help Center and select “Get Help.”
- Provide details about the situation, including the business name, your role, and any proof of ownership (like business documents).
- Submit ID Verification:
- Be prepared to submit a government-issued ID that matches the name on the account, and any other documents Facebook may request to verify ownership.
5. Use a Facebook Business Partner
- Contact a Facebook Marketing Partner:
- If you work with a Facebook Marketing Partner or agency, they may have dedicated support channels that can help expedite the recovery process.
6. Reclaim Your Domain-Based Email
- Check for a Domain-Associated Email:
- If your business email domain is still active, work with your IT department or domain provider to recover any emails linked to that domain.
- Use Domain-Based Email for Recovery:
- If you regain access to the domain email, use it to reset the Facebook account password.
7. Create a New Facebook Business Page (if necessary)
- Start Fresh:
- If all recovery attempts fail, consider creating a new business page. Make sure to add multiple admins to avoid future lockouts.
- Notify Followers:
- Use other social media channels, email newsletters, or your website to inform your audience about the new page.
8. Secure Your Facebook Page Going Forward
- Add Multiple Admins:
- Ensure at least two or three trusted team members have admin access.
- Update Contact Information:
- Regularly update the email and phone number associated with the account.
- Enable Two-Factor Authentication:
- Add an extra layer of security to prevent future lockouts.
If you’re locked out, it can feel overwhelming, but following these steps methodically will give you the best chance of regaining control. Remember, patience is key—Facebook recovery can sometimes take time, especially if you need to involve support.
And there you go! While getting locked out might feel like the end of the world, with a bit of persistence and the right steps, you’ll be back in the driver’s seat in no time.
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